E-Consultation

Objective

As part of the UAE's commitment to upholding the rule of law and developing the justice system, this consultation aims to engage citizens, lawyers, judges, and civil society in identifying key priorities for improving the justice sector within the upcoming participatory federal budget. The consultation focuses on gathering opinions and suggestions to enhance the quality of judicial services, simplify procedures, and promote transparency and justice.

Decision Making

The results of this consultation will be analyzed by specialized teams at the Ministry of Justice. Feedback and suggestions will be taken into consideration in the formulation of plans and projects within the Participatory budget, with the aim of achieving sustainable and effective development of the justice sector, thereby strengthening public trust in the judicial system.

AI-powered regulated sandboxes or incubators are virtual environments designed to safely and effectively develop and test AI applications. These environments offer tools and resources that assist developers in both public and private organizations to experiment AI models and evaluate their performance prior to deployment in real production settings.

Examples of Sandbox Use: 

- Weather forecasting: Meteorological centers use sandboxes to create AI models capable of analyzing climate data and predicting weather with greater accuracy, aiding in planning and preventive measures. 

- Digital shopping: Companies employ sandboxes to develop AI models that analyze online customer behavior and generate personalized recommendations, thereby enhancing the effectiveness of marketing campaigns.

Purpose of Consultation: 

The MOJ consistently aims to adopt the latest technologies to improve efficiency and transparency in the various services it offers to its customers. In this context, we would like to hear your feedback on the influence of AI-powered sandboxes on digital transformation within the federal courts and prosecution sectors.

Decisions expected from this Consultation: 

Your feedback and suggestions will be incorporated into the MOJ's strategic plans for adopting AI technologies to improve the efficiency of services provided across various sectors of federal courts and prosecutions

Topic

As the Ministry of Justice strives to enhance and streamline government processes, we welcome your feedback on the Ministry's performance in the "Zero Government Bureaucracy Programme."

Objective

This survey aims to evaluate customers' satisfaction with the Ministry of Justice's implementation of the "Zero Government Bureaucracy Programme", which seeks to streamline government processes and lessen customers' burdens by gathering participant feedback and experiences. We also aim to pinpoint strengths and areas for improvement in order to enhance the delivery of more effective and efficient government services, which contributes to enhancing customer experience and improving wellbeing.

Expected decisions as a result of this consultation

1.        Analysis of Results: Reviewing data obtained from the survey to assess customers' level of satisfaction with the "Zero Bureaucracy" Programme at the Ministry.

2.        Identifying Areas for Improvement: Identifying the aspects requiring improvement according to feedback from participants.

3.        Taking Remedial Actions: Improving services and procedures to streamline transactions and reduce burdens even more.

4.        Public communication: Keeping the public informed about the Ministry's steps following the survey results for increased transparency and improved communication.

5.        Ongoing assessment: Regularly monitoring performance to guarantee continual improvements and increasing the effectiveness of services.

Topic

 His Highness Sheikh Mohamed bin Zayed Al Nahyan, the President of the UAE, issued Federal Decree Law No. 20 of 2022 on the Regulation of Private Notary Profession. This law introduces private notary licensing and conditions for practicing the profession. The new legislation brings a variety of advantages, including the enhancement of the local workforce, alignment with the Federal Government's strategic vision to boost Emiratization rates, promotion of competition between the private and public sectors, offering of increased options for customers, and the opportunity for qualified professionals to deliver notary public services through nationally licensed notaries in their private offices, available 24/7. The Ministry of Justice has initiated the registration process for individuals interested in pursuing this career, allowing them to apply for licenses via its digital platforms

Objective

By gathering your suggestions and feedback, we aim to elevate our service standards, maintain quality and efficiency, and align with the Zero Bureaucracy Programme. We will utilize them to streamline the process by cutting unnecessary steps.

Expected decisions as a result of this consultation

Your feedback and suggestions will be integrated into the MOJ's strategies aimed at refining and expediting the registration procedures for individuals seeking to register as private notary, thereby facilitating a more efficient and expedient experience.

Aim and subject of the consultation

The Ministry of Justice has introduced the WhatsApp channel as a swift and effective communication platform for customers, ensuring they receive prompt responses to their inquiries and comments. This initiative aligns seamlessly with modern technologies, catering to accessibility for all.

Through the WhatsApp channel, customers and members of the community can communicate with the Ministry easily and conveniently 24/7. The Ministry publishes information about the Ministry's services and acquaints the customer with the main procedures, application channels, and documents required to complete the service, fees, etc. It also provides access to laws and legislation, and contributes to educating community members. Legally.

Objective of the consultation

As part of its commitment to customer satisfaction, the Ministry actively involves customers in the development of communication channels, aiming to enhance overall happiness levels and maintain sustained relationships with its clientele.

Anticipated outcomes from implementation

The diversity of communication channels that the Ministry adopts to enhance communication with customers and members of society to learn about their needs and inquiries and to obtain their opinions on the procedures, channels and systems for obtaining services in a way that suits their preferences and contributes to achieving happiness, quality of life, justice and equality for all.

Consultation topic

The Ministry of Justice has established the UAE Legal Portal on its website https://elaws.moj.gov.ae/HomePages/indexAR.aspx, where the most recent legislation, decisions from the Federal Supreme Court, fatwas issued by the Legislation Department, international agreements, and federal laws are presented in Arabic, English, and other languages.

Through this digital platform, our aim is to actively engage with the audience, solicit their opinions regarding the portal, assess their satisfaction with the content, and identify optimal strategies for enhancement. Digital feedback may encompass inquiries about the portal's design and usability, its shareability on social media, the accessibility of crucial information to the public, and any suggestions or feedback to advance the portal's development.

Objective of the consultation

The digital consultation aims to know the extent of the public's satisfaction with the UAE legal portal and their benefit from its contents.

Electronic decision making

Digital consultation enables us to obtain feedback and suggestions from the public about the legal portal which will support us in developing and improving the portal and its contents.

Subject of the consultation

The Ministry of Justice has unveiled the "Prediction Map of Future Issues" on its open data page at www.moj.gov.ae. This interactive tool forecasts the number of cases anticipated to be registered in the coming two years.

This digital consultation initiative is to actively involve the audience, solicit their opinions regarding the page, gauge their satisfaction with the content, and identify optimal ways to enhance it.

 Digital consultation may include questions about the design and usability of the page, its sharing with others on social media, the availability of important information to the audience, as well as any suggestions or feedback that can be provided to develop the content.

Objective of the consultation

Digital consultation aims to determine the extent of the public's satisfaction with and benefit from the map of predicting future issues and open data.

Electronic decision making

Digital Consultation enables us to obtain feedback and suggestions from the public on the development of open data content which will support us in developing and improving our prediction map of future issues.

Subject advice

The Ministry of Justice launched a new service (issuing the digital  POA ), within the digital platform of the Ministry, which aims to encourage the use of the remote litigation system to facilitate the customer's journey.

The customer from anywhere and at any time can submit his transaction and issue his digital POA in less than 10 minutes without the need for the intervention of a notary public. This system also allows safe keeping of POAs by linking with the blockchain system and digital wallet and issuing digital agencies documented with this modern technology. With the possibility to share it digitally with various parties and competent authorities, and the possibility of verification later through the digital platform of the government.

Objective advice

Announcing the new digital service and urging customers to complete and submit their transactions through this system.

Subject 

     Ministry of Justice seeks to involve the customers in developing innovative future services and design new services based on the stages of human life and their needs

Campaign Brief & Details

The Ministry will redesign services and processes and develop new services that meet the future directions and needs of the judiciary

 

Instructions

Re-engineering of services and processes - launching a new list of services

About the Campaign

The Ministry of Justice, in cooperation and coordination with the Judicial Training Institute, holds a summer training program, which targets the category of newly graduated citizens who are expected to graduate from the universities in the State. The program aims to provide trainees with practical skills complementary to theoretical studies and to develop their abilities in the context of the work environment.

Campaign Objective

Knowing the extent to which youth and graduates benefit from the content of the training program.

Expected Outcomes

 The opinions and observations of participants and community members will be collected to develop the content of the program.

Subject advice

The Ministry of Justice has launched a package of proactive services with the aim 

Campaign Brief & Details

Through this advice, the Ministry of Justice seeks to listening to the voice of the customer and studying the impact of the proactive services that have been launched. It is also keen to involve the customer in the process of designing new proactive services that reduce time and effort

Instructions

 The Ministry of Justice aims to measure the impact of customers on proactive services

https://www.moj.gov.ae/ar/services/proactive-services.aspx

Expected decisions

Development and improvement -launching other proactive services

Subject -The family counseling portal / Ministry of Justice

The family counseling portal launched by the Ministry of Justice is a unique model that accelerates results and stimulates innovation; in order to achieve the ambitious strategic plans of the Ministry within a short period of time.

Through this portal, the Ministry aspires to build a cohesive society, support family stability, consolidate marital relations, reduce divorce cases, avoid problems resulting from family disintegration, and reduce feelings of tension, anxiety and alienation between spouses.

The Ministry has used the artificial intelligence feature in the portal to ensure government efficiency and speedy response to all inquiries and consultations; Where the artificial intelligence develops and selects the best answers for the direct automated response to the customer, and the family counseling team undertakes the process of reviewing and updating the answers and automated responses and then joining them again to the artificial intelligence database in order to improve the automated responses and collect the largest number of related topics.

Objective advice

The advice aims to know the opinions and suggestions of the public about the portal and its importance in strengthening family and marital relations and consolidating social cohesion, and making family consultations fast, flexible 24/7

Expected decisions

The Ministry will monitor the most prominent suggestions and opinions, study them, and take the appropriate action and amendment in this regard

Subject advice

Customer satisfaction  questionnaire on the electronic services of the Ministry of Justice 

Objective advice

Within the framework of the Ministry of Justice's keenness to continue developing its services, this questionnaire was established to assess the extent of customers' satisfaction with the electronic services provided by the Ministry.

Expected decisions

The results of the consultation will be shared with the relevant departments to prepare an action plan to develop and improve services based on the results of the  questionnaire . 

Subject advice

The (Ask Adel) platform represents one of the effective daily channels of communication with customers and the public to provide services and respond to inquiries through the virtual assistant and the work team. In order to ensure the quality of these services, the Ministry of Justice launched a questionnaire to measure customer satisfaction with the platform's effectiveness and speed of response

Objective advice

Through this consultation, Ministry of Justice aims to evaluate the effectiveness of the virtual assistant (chatbot) and the response of the work team to instant messages through Ask Adel channel in addition to measuring customer satisfaction so as ensure service improvement to meet the needs and expectations of all categories of customers.

Expected decisions

All suggestions and opinions will be reviewed and studied to further develop and enhance the service based on the results of the consultation

Subject advice

A new service related to registering a request for the execution of returned cheques for non-fulfillment of the full value of the cheque or partial fulfillment of the value of the cheque, through which the cheque bearer can apply for the service to implement and collect the remaining amount owed by the cheque owner in accordance with Federal Law No. 14 of 2020 amending some provisions of the Commercial Transactions Law No. 18 for the year 1993.

Which helps to speed up the litigation process and raise the standards of the judicial work system and ensure the provision of the best judicial services to individual litigants. The direct execution of returned cheques is a qualitative transfer to the process of collecting the value of the cheque from what it was previously working. And through a fast-electronic service.

Objective advice

The advice aims to know the public's opinions and suggestions about the service and its importance in saving time and effort, and to make the cheque execution service of quality and speed and contribute to enhancing customer satisfaction.

Expected decisions

The Ministry will monitor the most prominent suggestions and opinions, study them, and take the appropriate action and amendment in this regard

The letters Rogatory service provides a smart link between the state's courts to exchange judicial correspondence and enables the applicant to access his dues by seizing the property of the defendant anywhere in the country, which helps to speed up the litigation process and raise the standards of the judicial work system, and ensure the provision of the best judicial services to litigants and the rest of the groups concerned in the judicial work, such as lawyers and experts all over the country, and making the judicial implementation a swift and immediate matter. This service is a vital project requiring the transfer of courts within the process of smart transformation to a whole new stage, in smart linking between state courts and government departments and institutions, so that judicial 'correspondence' is exchanged among them through the smart system, whereas the requesting court sends the letter rogatory to the requested court via the system, which enables the requested  court to send the  letter rogatory  to the institution or department that has inquired about it to carry out the  letter rogatory. 

Objective advice

The advice aims to know the opinions and suggestions of the public on the service and its importance in saving time and effort, and making the judicial implementation a swift and immediate matter.

Expected decisions

The ministry will monitor the most prominent suggestions and opinions, study them, and take appropriate action and amendment in this regard. 

Subject advice

Although distance training was a method used by many educational and training institutions, it was used with a clump when the Covid-19 (Corona) pandemic appeared in various fields, The Judicial Training Institute has been required to continue basic training courses for prosecutors and lawyers to relate to the duration of the training requirement and has continued to conduct ongoing training courses, hold seminars for members of the Ministry of Justice and those related to remote legal work and bring this exceptional circumstance to the end. To stimulate the management capabilities of the Institute to search for the best means and methods and to provide the best of their abilities to carry out the training programs in a most effective manner.

The advantages of remote training can be summarized in the following points:
Reducing time and disengagement from training venue:
The adoption of remote training reduced the duration for the trainee as it took time to reach the institute's headquarters. While remote learning can save time for attendance at training headquarters and does not need to be present at the training location and only requires entering a device Computer or even a mobile phone.
Providing the opportunity to attend programs outside the state for the trainee and to benefit from a trainer outside the state:

Remote training allows you to attend training courses regardless of their location, as it does not require that the trainee be present in the country in which the training is, which saves time and money of visa-entry or booking of travel tickets, hotel cost, etc. It is possible to benefit from the lecturers from outside the country and to save time and money.

Objective advice

The Ministry aims to develop the training system by providing remote training to the above-mentioned categories (judges - Prosecutors - Lawyers). Whether basic training and ongoing training to encourage the largest number of participants attending the courses, the Institute noted the difficulty of many members of the judiciary attending the actual courses on the grounds that they were away from their residence, and took time to attend the institute building.
The institute also aims to benefit from lecturers who are located outside the country and to reduce the expenses of hosting and transportation for their actual presence

Expected decisions

, examine and make appropriate action and adjustment to the most prominent proposals and views thereon

Subject advice

Mobile Intellectual Property Department

- On 1/5/2018 and according to the resolution of the Minister ofJustice, the competent and mobile Intellectual Property Department was formed

throughout the Federal Judiciary in the UAE which is the first along the Arab Gulf and locally within the State.

- The establishment of this specialized and mobile department in the various emirates in the federal judiciary had achieved the Vision of the Ministry in " bringing justice to the customer" in obtaining intellectual property rights, trademarks and patents, and contributed to raising the efficiency and quality of the judicial services provided by preparing specialized judges to consider cases in an accurate and specialized manner. Therefore, the issued judicial sentences by these courts will establish specialized legal rules in the field of intellectual property that constitute a reference for the implementation of the Ministry's tasks related to trademarks and intellectual property.

Objective advice

The advice aims to know the opinions and suggestions of the public about the mobile intellectual property department and the importance of the role it plays in facilitating access to justice for customers in various emirates in the federal judiciary.

Expected decisions

 examine and make appropriate action and adjustment to the most prominent proposals and views thereon. 

The Ministry of Justice will send the approved electronic copy of the marriage contract through the electronic marriage system, so those who wish to

marry can benefit from this service without bearing the trouble of attending to the headquarters of the courts, by sending an approved electronic copy of the marriage contract to the parties via e-mail directly after completing the contract procedures by the marriage officer electronically and approved by the judge

Objective advice

The advice aims to know the opinions and suggestions of the public on the service of sending an electronic copy of the marriage contract and its importance to facilitate  customer's access to the service without the need to go to the competent court

The Ministry of Justice aims to develop its current website in a new interactive interface, providing a wide range of services for the general public and

legal users.

Subject advice

We are inviting you to share your creative ideas with us by filling survey and participating in achieving the desired development by your suggestions to be a part of our new website