Digital Participation Policy

The digital engagement policy aims to regulate the use of digital engagement tools, such as social media networks and websites, utilized by Ministry of Justice . Its purpose is to clarify the procedures, responsibilities, and controls related to the content published through these digital channels. This is intended to ensure responsible and secure use of these tools during communication and collaboration with various segments of society.

Limits and Scope of the Digital Participation Policy

The digital engagement policy has been developed to serve as a guide for electronic participation practices and communication through social media platforms. This policy provides general guidelines and directives for various tools and channels. It applies to all content posted and shared across the digital platforms of the authority, including its website, social media pages, blogs, and others.

Empowering People with Disabilities for Digital Participation

The Ministry of Justice has worked to provide a number of features within its website to enable people with disabilities to access published content. It has also allowed them to contribute effectively to various channels and activities of digital engagement by providing features such as font zooming and color adjustment on the website.

Digital Participation Tools

The Ministry of Justice provides several digital participation tools through its website:

• Chat: The Ministry of Justice provides a chat service through the virtual assistant (Adel), which offers instant responses to all inquiries from the public around the clock.
• Website Feedback and Inquiries: This feature allows users to submit complaints or raise inquiries about the authority's services through its website.
• Official Email: Direct communication with the ministry is possible via the official email address info@awqaf.gov.ae, with inquiries being responded to within 24 working hours.
• Toll-Free Phone Number 800333333: All calls are answered during the Ministry's official working hours.
• Social Media Platforms: The Ministry is present on several social media platforms such as Twitter, YouTube, Facebook, Instagram, Threads, and Telegram channels to interact with the public and exchange information.

Jurisdiction

• The Ministry of Justice is committed to achieving its objectives by managing and monitoring social media platforms effectively and innovatively. By presenting its channels to the community in an engaging and simplified manner, the Authority aims to ensure that its messages reach all members of the community efficiently and with high effectiveness.
• The Ministry is committed to applying digital identity standards that reflect its focus on digital communication in a manner consistent with its values and principles. Additionally, the Ministry shows a keen interest in continuous development by introducing new methodologies in providing services to its clients, demonstrating its desire for excellence and ongoing improvement.
• Measuring the performance of social media platforms reflects the desire to understand the impact of the content provided on different age groups within the community. This can help the Ministry improve its strategies and ensure better and more effective engagement with the target audience.
• The Ministry of Justice, adopts a comprehensive and integrated approach to managing and directing its presence on social media platforms. This reflects its commitment to achieving effectiveness and positive impact within the community.

Supervision Policy

The Ministry of Justice, through its responsible management of social media platforms and electronic engagement tools, aims to enhance interactive communication and meaningful dialogue with the public and stakeholders. The Ministry welcomes all valuable comments and opinions, which will be reviewed and studied to improve and develop the services provided and to utilize them in making informed decisions. The Ministry allocates a section of its website for electronic participation, along with links to its social media accounts, and commits to supervising these pages and managing their content. It asserts its right to remove any content that may be interpreted as:

• Including inappropriate language
• Violating the privacy of others or causing harm to them
• Contravening laws, public order, and morals
• Including unwanted messages or promoting commerce
• Being perceived as discriminatory or harmful to any segment of society based on race, color, nationality, religion, or status, among other factors
• Involving group or political discussions
• Violating intellectual property rights

The Ministry asserts that non-compliance with this policy may result in the blocking of participation, with the authority reserving the right to take appropriate legal actions.

Policy and Procedures for Dealing with Digital Participation

The Ministry is committed to dealing with all public contributions according to the following procedures:

• All opinions and comments submitted through the ministry's digital participation channels undergo verification to ensure their suitability for publication.
• Verification of all comments submitted through digital participation channels is conducted to ensure compliance with the policy.
• Media monitoring reports are prepared to evaluate the quality of contributions and public opinion trends on a daily, monthly, and quarterly basis. Verification of all comments submitted through digital participation channels is conducted to ensure compliance with the policy.
• Contributions are reviewed, and those that do not comply with the established standards are blocked. The authority reserves the right to block any comment without the need to provide reasons.

The Ministry is also committed to the public in the following ways:

• We will always address and interact with you with respect, care, and friendliness.
• Communication will be facilitated through a collaborative team that possesses knowledge, understands your needs, and can respond to your inquiries.
• Your inquiries will be addressed promptly and without delay.
• We will provide you with accurate information and proper service procedures.
• We will be available to communicate with you at times and through channels and platforms that suit you as much as possible.
• We welcome your opinions and suggestions to engage with you in the development of our services.

Rights of the Public Regarding Digital Participation:

• The public has the right to know the results of surveys and polls conducted by the Ministry of Justice from time to time.
• Individuals have the right to receive a notification confirming the receipt of their contributions and participation by Ministry of Justice through any suitable means as determined by the ministry.
• Inquiries can be made regarding the status of a complaint, suggestion, or contribution submitted through any of the channels provided by the ministry.
• The public has the right to access data related to electronic participation tools in open data format, and this data should be available for copying and downloading.

Review and Audit Policy

All public contributions are subject to scrutiny and review by the authority before being allowed for publication, to ensure compliance with the policy's terms and content. Anyone who violates or breaches any of these terms may have their contribution deleted or modified, and in some cases, may face legal accountability according to the regulations and laws of the United Arab Emirates.

Amendment and Review of the Digital Participation Policy

The policy undergoes an annual review, and the Ministry of Justice reserves the right to review and amend the policy content without prior notice whenever necessary, without the need to consult the public. The contents of the published version are considered effective from the date of their adoption. The policy does not require public approval through conventional methods, such as signing, and engaging with any of the digital participation tools provided by the ministry is deemed implicit and prior consent to accept the policy.

Disclaimer

The Ministry of Justice aims to enhance digital participation and facilitate communication through its digital platforms. Therefore, the ministry emphasizes that all contributions and opinions posted on these platforms are solely the personal responsibility of the public, and do not reflect the views of the authority. Accordingly, the ministry notifies that it does not bear any legal responsibility for the content published by the public. The published content is considered personal property, and the authority is exempt from any legal consequences or responsibility regarding the use or interpretation of this content.